First Choice Pools LLC is a South Florida based company intent on leading the professionalization of the swimming pool service and repair business. Offers weekly or more often maintenance services (professional water chemistry testing, water chemistry maintenance, and cleaning), repair services, and equipment installations for both residential and commercial customers in Miami-Dade and Broward Counties.
First Choice Pools LLC Service Difference:
A Culture of Service, Honesty, and Decency – In the end, everything a company does is driven by its culture. At First Choice Pools , we maintain, and continually endeavor to improve upon, a culture encompassing a passionate commitment to excellent service, absolute honesty, and decency.
No Voicemail Policy – We do not use voicemail, nor any pesky phone menu system. When you call, you speak to a person. Calls only go to voicemail outside of normal business hours (Monday to Friday 8am to 5pm) or on the rare occasion that all of our incoming lines are in use.
Highly Experienced In-House Repair Crews – With some of the best Pool Repair Technicians in the industry, and as a warranty shop for leading pool equipment manufacturers including Pentair, Sta-Rite, Hayward, Goldline Controls, and Autopilot, we can quickly and competently address your pool’s repair and equipment needs. Additionally, we utilize in-house notification alert systems to proactively reach out to you when a repair needs to be made in an effort to catch issues early before they become more inconvenient, if not more costly.
Licensed – First Choice Pool & Spa Service, Inc. is fully licensed with the State of Florida. Many would be competitors operate without a license. Working with a licensed company, like First Choice Pool & Spa, offers consumers certain protections. In fact, a principal purpose of state licensing requirements is to protect consumers.
All Chemicals Are Included – We test for all five chemicals, adding chemicals as necessary without charging any additional amounts for added chemicals. In the United States, according to PK Data, the average person taking care of his own pool spends $382 on chemicals alone. Presumably this amount is much higher in Florida. Read more about why this makes us different on our Services page.
Criminal Background Checks – According to the Bureau of Justice, if recent incarceration rates remain unchanged, an estimated 1 of every 15 people will serve time in a prison during their lifetime. Although we cannot quote specific statistics, we believe that this ratio is signficantly higher within the pool service industry. At First Choice Pool & Spa Service, Inc. we perform criminal background checks to minimize risk to your family and property.
Quality Control – We utilize proprietary quality control systems, including issue resolution tracking and response systems and regular random field inspections with compensation and employment stability consequences to the respective associate.
Service Consistency – With our in-house policy called “A Tuesday Pool Is A Tuesday Pool”, we reject the generally mediocre industry standard of inconsistent service days. Our policy is that a Service Technican must service a pool on its scheduled day, unless management approval is obtained. Failure to comply with this policy has immediate compensation and employment stability consequences to the assigned Service Technician.
Extensive Ongoing Training – In addition to an intial 80 hour training process, we provide an additional 50 hours of training each year via our weekly substantive training sessions. These include classroom and field training, and also make use of our one of a kind equipment training center, complete with operating pool equipment. Further, we encourage associates to obtain their CPO® (Certified Pool Operator) designation as soon as possible after beginning employment with us. Assisting with this objective, we are among an elite group of pool service and repair companies nationally that have an in-house CPO® Instructor. Many of our associates have this CPO® designation, which makes us a true rarity in the industry (most pool service companies have zero or one CPO® designated employee) and is emblematic of our strong commitment to excellence. Why trust the health of your family and friends, not to mention valuable surfaces and equipment, to amateurs, when you can instead hire pros?
GPS Tracked Vehicles – We utilize sophisticated GPS (global positioning system) tracking, which tells us where our vehicles are at and where they have been by triangulating satellite signals. This helps us assure that your pool is serviced appropriately, and to control speeding and other safety issues, helping us be good corporate citizens.
Competitive Associate Pay and Benefits – First Choice Pool & Spa Service Inc. is an industry leader in providing competitive associate pay and benefits. It is our objective to provide a respectable living, with a solid “first world” benefits package, for long-term career oriented individuals. How does this benefit you? It does so by allowing us to attract honest, hardworking individuals with good attitudes to care for your pools.
Nextel Radio Dispatched – Our associates are equipped with Sprint Nextel Instant Connect technology cellular telephones, frequently referred to as radio phones or walkie talkie phones, which enable us to instantly communicate with them in the field to answer questions you may have regarding your service.
Generously Staffed – We endeavor to maintain staffing levels in excess of that necessary to service our customers, including the ability to smoothly manage circumstances that arise. People get sick, take vacations, etc. Unlike our generally understaffed competitors, our staffing levels are designed to be sufficient to maintain service, such that you never notice a difference.
Buying Power – First Choice Pool & Spa Services is a significant buyer of equipment and supplies within the swimming pool industry. As such, we are able to negotiate highly competitive wholesale prices, which in turn allows us to offer more competitive prices to our customers.
General Liability And Worker’s Compensation Insurance – Many would be competitors carry no liability insurance and/or worker’s compensation insurance. If someone is injured, you may find yourself to be the only deep pocket available to sue. As a legitimate company, with normal corporate practices, Pool Service America carries substantial general liability and worker’s compensation insurance.
Eco-Initiative. We employ numerous strategies to reduce our carbon footprint, doing our small part to preserve our wonderful planet for generations to come.